Legal documents

Dg66 Privacy Policy — How We Protect Your Information

Dg66 places the highest priority on protecting your personal information. This privacy policy clearly outlines what data we collect, how we use it, and how we keep it secure.

Last Updated: January 1, 2026 Available in Bengali SSL Encrypted

Important Notice: By using the dg66 platform, you are considered to have read and agreed to this privacy policy. If you have any questions, please contact our support team.

1 Scope & Applicability

Dg66 (referred to herein as "we", "the platform", or "the company") takes user privacy very seriously. This privacy policy has been developed in compliance with Bangladesh and international data protection laws.

This policy applies to dg66's website (dg66.onl), mobile app, and all related services. It applies to you whenever you register, log in, or use any of our services.

  • This policy applies solely to dg66's own services.
  • We are not responsible for the privacy policies of third-party websites or services.
  • This policy is available in both Bengali and English; in the event of any conflict, the English version shall prevail.
  • No one under the age of 18 is permitted to use our platform.

Our commitment: dg66 never sells your personal information. Protecting your privacy is both our ethical responsibility and a legal obligation.

2 What data we collect

Dg66 collects various types of information to deliver its services. We follow a strict "minimum necessary data" principle — meaning we only collect information that is essential to providing those services.

Data Types What We Collect How It's Collected
Identity Information Full name, date of birth, national ID number Registration Form
Contact Information Email address, phone number Registration & Profile
Financial information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser type, OS version Automatically
Gaming Activity Game history, betting records, login times Platform Logs
Communication Records Support chat, email correspondence Customer Service

Some information is collected automatically as you browse our platform. This includes your device type, operating system, browser version, and your navigation patterns on the platform.

3 How Your Information Is Used

Dg66 uses the data it collects solely for legitimate and necessary purposes. We never misuse your information or use it for anything beyond the purpose for which it was collected.

  • Account management: Your identity information is used to create, verify, and maintain your account.
  • Service Delivery: To provide gaming services, process payments, and deliver customer support.
  • Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
  • Legal obligations: To provide information required by government or regulatory authorities.
  • Service Improvement: To analyze user experience and improve the platform.
  • Personalized Offers: To send you relevant promotions and bonus offers based on your preferences.
  • Responsible Gaming: To detect unusual playing patterns and provide assistance where needed.

Marketing Communications: If you no longer wish to receive promotional emails or SMS from us, you can opt out at any time via your account settings. Essential account notifications cannot be disabled.

4 Data Sharing & Third Parties

Dg66 never sells or rents your personal information. However, certain data may be shared with third parties in the following limited circumstances:

  • Payment Processors: Necessary information is shared with trusted payment gateway providers to process financial transactions.
  • Identity Verification Services: With authorized verification agencies as part of the KYC (Know Your Customer) process.
  • Legal authorities: With relevant government authorities to comply with Bangladeshi law or court orders.
  • Technology Service Providers: For cloud hosting and security services — always under strict confidentiality agreements.
  • Fraud Prevention Agencies: Limited data shared with industry-level fraud detection networks.

We have individual data processing agreements with each third party, ensuring they use your information only for the specified purpose and never share it elsewhere.

Cross-Border Data Transfers: In some cases, your data may be stored on servers outside Bangladesh. When this occurs, we follow international data protection standards to ensure your information remains secure.

5 Cookies & Tracking Technologies

Dg66's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your experience.

Cookie Types Purpose Duration
Essential Cookies Maintaining login sessions and security tokens Until end of session
Functional Cookies Remembering language preferences and display settings 1 Year
Analytics Cookies User behavior analysis, service improvement 6 Months
Performance Cookies Page load speed monitoring 3 Months

You can manage or clear cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Protection Practices

Dg66 uses industry-leading technical and administrative measures to protect your data. Our security framework safeguards your information across multiple layers.

  • 256-bit SSL Encryption: All data transmissions are secured with industry-standard encryption.
  • Encrypted database: All stored data is kept in encrypted form.
  • Two-Factor Authentication (2FA): Option to enable 2FA for added account security.
  • Regular Security Audits: Periodic penetration testing conducted by independent third-party experts.
  • Limited Access Policy: Only authorized personnel may access specific data.
  • 24/7 Security Monitoring: Systems are in place to detect suspicious activity in real time.
  • Data Backup: Encrypted backups are created at regular intervals.

In the Event of a Data Breach: In the event of a data breach, we will notify affected users and, where applicable, the relevant regulatory authority within 72 hours.

7 Your Data Rights

As a dg66 user, you have several important rights over your own data. To exercise these rights, please contact our support team.

Right of Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate information we hold about you.

Right to Erasure

In certain circumstances, you may request the deletion of your data.

Right to Restrict Processing

You may request that your data be used only for specific, limited purposes.

Data Portability

The right to download your data in a machine-readable format.

Right to Object

You may object to your data being used for marketing or other specific purposes.

We typically respond to rights requests within 30 days of receipt. In complex cases, this may extend by up to 60 days, but you will be notified in advance.

8 Data Retention Policy

Dg66 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account information: Retained for up to 5 years after account closure (as required by law).
  • Financial transaction records: Retention of up to 7 years is mandatory under anti-money laundering laws.
  • Gaming History: For the duration of the active account and 3 years after closure.
  • Support Conversations: Up to 2 years after last contact.
  • Log Files: System logs are automatically deleted after 90 days.
  • Marketing Preferences: Retained until consent is withdrawn.

Once the applicable retention period has expired, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

9 Minor Protection

Dg66 takes a firm stance on protecting minors. Our platform is strictly for individuals aged 18 and above.

  • Age verification is mandatory at the time of registration.
  • A national ID or birth certificate may be requested in suspicious cases.
  • If a minor's account is identified, it will be immediately suspended and all associated data deleted.
  • We never knowingly collect or process data from minors.

To parents and guardians: If you believe your child has created an account on dg66, please contact our support team immediately. We will act promptly and delete all associated data.

10 Policy Changes & Updates

Dg66 may update this privacy policy from time to time. Changes may be driven by new legal requirements, updates to our services, or security improvements.

  • For significant changes, we will notify you via email or a notice on the platform.
  • You will be notified 30 days before any changes take effect.
  • Continued use of the platform after a new policy takes effect will be considered your acceptance of the changes.
  • If you do not agree to the changes, you may request to close your account.

The date of each update will be clearly stated in the "Last Updated" section at the top of this page.

11 Contact & Complaints

For any privacy-related questions, concerns, or rights requests, please contact our data protection team.

  • Email: [email protected]
  • Live Chat: Available 24/7 at the bottom-right corner of the website
  • Response Time: Typically within 24–48 hours

Dispute resolution: If your issue cannot be resolved with us directly, you have the right to lodge a complaint with the relevant regulatory authority. We always respect the rights of our users.

Why dg66 Is Trustworthy

Our six commitments to protecting your privacy

Every decision at dg66 is made with user privacy and security in mind.

Military-Grade Encryption

We use 256-bit AES encryption — the same technology trusted by banks and government agencies. Every piece of your data is fully protected, both in transit and at rest.

Your Data Is Never Sold

Dg66 never sells or rents your personal information to third parties. Your data is used exclusively to deliver our services — this is a principle we will never compromise on.

Full Data Control

You have full rights to view, correct, download, or delete your data at any time through your account settings or by contacting support.

Minimal Data Collection

We only collect data that is genuinely needed. Requesting or storing unnecessary personal information goes against our policy.

Transparent Data Practices

This policy clearly explains what data is collected, why it's needed, and how it's used — no hidden agendas, no fine print.

Limited Retention Period

Once the required retention period has passed, your data is automatically deleted or anonymized. We do not retain information beyond what is necessary.

FAQs

Privacy Policy FAQs

Never. dg66 does not sell, rent, or trade your personal information to any third party. Your data is used solely to provide services, ensure security, and meet legal obligations.

In most cases, yes. However, financial transaction records are legally required to be retained for up to 7 years under anti-money laundering laws. For any other data, we will action your deletion request within 30 days.

Only you and a limited number of authorized dg66 staff — those required for service delivery or issue resolution — can access your data. Every staff member's access is logged and regularly audited. No one can view your password; it is stored in encrypted form.

You can opt out of any marketing communications via the "Notification Preferences" section in your account settings. Each marketing email also includes an "Unsubscribe" link at the bottom. Essential account notifications cannot be turned off.

dg66 only tracks your activity within our own platform — such as which games you played and how long you were active. We do not track what you do on other websites. Our cookies are active on the dg66 domain only.
Play Safe

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